Last updated: July 09, 2026
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Privacy Policy) refers to EXO INDUSTRIES LLC, 95 CRESTMOOR ST, COLLINSVILLE, IL 62234.
Cookies are small files placed on Your computer, mobile device, or other device by a website, containing details of Your browsing history on that website among its many uses.
Country refers to Illinois, United States.
Device means any device that can access the Service, such as a computer, cell phone, or digital tablet.
Personal Data or Personal Information means any information that relates to an identified or identifiable individual. We use “Personal Data” and “Personal Information” interchangeably unless a law uses a specific term.
Service refers to the Website.
Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself, such as the duration of a page visit.
Website refers to EXO Bar & Lounge, accessible from https://exobarandlounge.com/.
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, state, province, ZIP/postal code, and city
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Tracking technologies We use may include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
Where required by law, We use non-essential cookies, such as analytics, advertising, and remarketing cookies, only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool, if available, or through Your browser or device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services You have asked for cannot be provided.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as remembering login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid requiring You to re-enter preferences every time You use the Website.
For more information about the cookies We use and Your choices regarding cookies, please visit our Cookies Policy or the Cookies section of this Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account, including managing Your registration as a user of the Service.
- For the performance of a contract, including the development, compliance, and undertaking of the purchase contract for products, items, or services You have purchased or any other contract with Us through the Service.
- To contact You, including by email, telephone calls, SMS/text messages, or other equivalent forms of electronic communication regarding updates, informative communications, appointments, products or services You requested, account alerts, responses to Your inquiries, or security updates when necessary or reasonable.
- To provide You with news, special offers, and general information about goods, services, and events that We offer, unless You have opted out of receiving such information. We do not use Your phone number for unrelated SMS marketing campaigns unless You have given explicit prior consent for that specific SMS program.
- To manage Your requests, including attending to and managing Your requests to Us.
- For business transfers, including evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of Our assets.
- For other purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns, and evaluating and improving Our Service, products, services, marketing, and Your experience.
Mobile Terms and SMS Privacy Policy
Information Collected and Consent
When You voluntarily provide Your phone number to Us, including through an online form, scheduling tool, inquiry, account process, or other request, You consent to receive text messages from Us related to the purpose for which You provided Your number. These messages may include appointment reminders, scheduling updates, account alerts, service updates, and responses to Your inquiries.
Marketing or promotional text messages will only be sent if You have provided prior express written consent for that specific SMS program. Consent to receive text messages is not a condition of purchasing any goods or services.
How We Use Mobile Information
We use Your mobile number to deliver the text message communications You requested or consented to receive. We do not use Your phone number for unrelated marketing campaigns unless You have given explicit prior consent for that specific program.
No Sharing of Mobile Data for Marketing
We do not sell, rent, loan, trade, lease, or otherwise share phone numbers, SMS consent records, or mobile opt-in data collected through Our SMS programs with third parties or Affiliates for their marketing or promotional purposes.
We may share mobile information with Service Providers only as reasonably necessary to deliver, support, secure, or administer Our SMS program, or as required by law. Those Service Providers are not permitted to use mobile information for their own marketing or promotional purposes.
Message Frequency and Charges
Message frequency may vary depending on Your interactions with Us, Your appointments, Your account activity, and the SMS program You joined. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.
Opting Out
You can cancel SMS messages at any time by replying STOP to any text message You receive from Us. After You send STOP, We will send You a text message confirming that You have been unsubscribed. After this confirmation, You will no longer receive SMS messages from Us for that SMS program, unless You sign up again.
Help and Support
If You are experiencing issues with the messaging program, You can reply HELP for assistance. You can also contact Us at info@visitexo.com or (618) 692-9696.
Sharing Your Personal Data
We may share Your Personal Data in the following situations:
- With Service Providers: We may share Your Personal Data with Service Providers to monitor and analyze use of our Service, provide services on Our behalf, contact You, deliver communications You requested, and support Our business operations.
- For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business by another company.
- With Affiliates: We may share Your Personal Data with Our Affiliates, in which case We will require those Affiliates to honor this Privacy Policy. However, We do not share SMS opt-in data or mobile consent records with Affiliates for their marketing or promotional purposes.
- With business partners: We may share Your Personal Data with Our business partners to offer You certain products, services, or promotions, except that We do not share SMS opt-in data or mobile consent records with business partners for their marketing or promotional purposes.
- With other users: If Our Service offers public areas, when You share Personal Data or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations, resolve disputes, and enforce Our legal agreements and policies.
Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. Unless otherwise stated, the retention periods below are maximum periods and We may delete or anonymize data sooner when it is no longer needed for the relevant purpose.
Account Information
User accounts are retained for the duration of Your account relationship plus up to 24 months after account closure to handle post-termination issues or resolve disputes.
Customer Support Data
Support tickets and correspondence are retained for up to 24 months from the date of ticket closure to resolve follow-up inquiries, track service quality, and defend against potential legal claims.
Chat transcripts are retained for up to 24 months for quality assurance and staff training purposes.
Usage Data
Website analytics data, including cookies, IP addresses, and device identifiers, may be retained for up to 24 months from the date of collection.
Server logs, including IP addresses and access times, may be retained for up to 24 months for security monitoring and troubleshooting purposes.
Usage Data may be retained longer where necessary for security, fraud prevention, or legal compliance.
SMS Consent and Opt-Out Records
SMS consent records, including phone number, consent timestamp, consent source, consent language, and opt-out records, may be retained for as long as reasonably necessary to document consent, honor opt-out requests, comply with carrier requirements, resolve disputes, and meet legal obligations.
We may retain Personal Data beyond the periods stated above when required by law, necessary to establish, exercise, or defend legal claims, requested by You, or stored in backup systems scheduled for routine deletion.
When retention periods expire, We securely delete or anonymize Personal Data according to Our procedures. Residual copies may remain in encrypted backups for a limited period consistent with Our backup retention schedule and are not restored except where necessary for security, disaster recovery, or legal compliance.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in processing are located. This means information may be transferred to, and maintained on, computers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.
Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and supplementary measures where appropriate. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if You have one, and visiting the account settings section that allows You to manage Your personal information. You may also contact Us to request access to, correction of, or deletion of any Personal Data that You have provided to Us.
Please note that We may need to retain certain information when We have a legal obligation or lawful basis to do so, including retaining SMS opt-out records to ensure We do not send further text messages after You unsubscribe.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. SMS opt-in data and mobile consent records will not be sold, rented, loaned, traded, leased, or shared with third parties or Affiliates for their marketing or promotional purposes.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service prior to the change becoming effective and will update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.
Contact Us
If You have any questions about this Privacy Policy, You can contact Us:
EXO INDUSTRIES LLC
95 CRESTMOOR ST
COLLINSVILLE, IL 62234
(618) 692-9696
By visiting this page on Our website: https://exobarandlounge.com/privacy-policy/